Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” refers to that entity.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Give us accurate information and keep it current. Notify us promptly at info@sumolab.co if you suspect unauthorized use of your account.

Anyone you invite into your workspace can view and modify all records in that workspace. You are responsible for who you invite and for removing access when someone leaves.

The Service is currently offered free of charge as an early access release. Early access means the Service is under active development. Features may change, be added, or be withdrawn; the Service may contain defects or behave unexpectedly; and it is provided without any service level commitment, uptime guarantee, or formal support obligation.

We may introduce paid plans in the future. We will give existing account holders at least 30 days' advance notice by email before any charge applies to them, and no charge will ever be made without your express consent.

You own your data. As between you and SumoLab, you retain all rights to the records, contacts, notes, and other content you submit to the Service (“Customer Data”). We claim no ownership over it.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, display, and process Customer Data solely as necessary to provide and maintain the Service for you, and to comply with law. This license ends when you delete the data or close your account. We do not use Customer Data to train machine learning models, and we do not sell it or disclose it to third parties except as described in our Privacy Policy.

We own the Service itself, including its software, design, and trademarks. These Terms grant you a limited, revocable, non-transferable, non-exclusive right to use the Service, and nothing more.

This section matters more than most, because the Service stores information about other people.

You are solely responsible for the Customer Data you upload and for how you use it. You represent and warrant that you have all rights, consents, and lawful bases necessary to collect, store, and process the personal information you put into the Service, and that your use of it complies with all applicable laws. These include, without limitation, the Telephone Consumer Protection Act, the CAN-SPAM Act, state and federal do-not-call rules, and, where applicable, the General Data Protection Regulation and state privacy statutes.

The Service provides buttons that hand off to your own phone, messaging, and email applications. It does not send calls, texts, or email on your behalf. You alone are responsible for the content, timing, legality, and consent status of every communication you initiate.

You agree not to, and not to permit anyone else to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Upload unlawful, infringing, defamatory, or malicious content, or any code intended to disrupt or damage software or hardware.
• Send unsolicited bulk communications, or use data from the Service in a manner that violates anti-spam or telemarketing law.
• Attempt to gain unauthorized access to the Service, other accounts, or the systems or networks connected to it.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law.
• Resell, sublicense, or provide the Service to third parties as a standalone offering.
• Circumvent usage limits, or use automated means to access the Service in a way that imposes an unreasonable load on our infrastructure.
• Use the Service to build a competing product, or to benchmark it for publication without our prior written consent.

The Service may connect with third-party services you choose to use, including Google and LinkedIn sign-in and any automation platform you connect through our inbound webhook. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services and we do not warrant their availability, security, or performance.

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time. Where we discontinue the Service entirely, we will provide at least 30 days' notice and a reasonable opportunity to export your data.

We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, if your use poses a security risk or a risk of liability to us or others, or if required by law.

You may stop using the Service and close your account at any time by contacting us at info@sumolab.co. On termination, your right to use the Service ends immediately and we will delete your Customer Data in accordance with the retention practices described in our Privacy Policy. Export anything you want to keep before closing your account. Sections 3, 4, 9, 10, 11, 12, and 13 survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN COPIES OF ANY DATA THAT MATTERS TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUMOLAB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100). Because the Service is currently provided free of charge, you acknowledge that this cap may be one hundred dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless SumoLab and its officers, members, and agents from any claims, damages, liabilities, and expenses, including reasonable attorneys' fees, arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict of laws rules. You and SumoLab agree to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, and waive any objection to venue there.

Before filing a claim, you agree to contact us at info@sumolab.co and attempt to resolve the dispute informally for at least 30 days. Each party waives any right to participate in a class or representative action, to the extent permitted by law.

These Terms, together with our Privacy Policy, are the entire agreement between you and SumoLab regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

We may update these Terms from time to time. If we make a material change, we will revise the effective date above and notify account holders by email or in the Service before it takes effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms can be sent to: